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"If you are looking for a no-nonsense, cut-to-the-chase book about implementing continuous quality improvement (CQI) and total quality management (TQM), your search may be over in CQI/TQM for the Rest of Us.
..., the book takes a reasonable and holistic approach to TQM and CQI. . .
CQI is not a task, say the authors, but a management system for realizing better process outcomes. With enthusiasm, the authors package their findings and explain their approach simply. The eight quick chapters do not lose sight of the everyday issues, however, that sometimes bring a project to a halt.
The chapters include tips about how to:
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•keep paperwork and recordkeeping to a minimum,
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•limit the forming of task forces and committees,
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•avoid negative employee attitudes,
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•implement the program quickly and painlessly,
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•assess the work you are doing, and
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•manage teams.
The authors also provide three basic forms that are simple to use and, they say, can carry a hospital through its most difficult system adjustment projects. The forms are a CQI worksheet, an audit summary sheet, and a data collection sheet.....
In addition, the book's appendices cover the policies and procedures needed to establish CQI both organization-wide and department-wide, and the charts and graphs needed to accompany the process."
~ Respiratory Care Manager, June 1995